Frequently Asked Questions About Course Reserves
Problem accessing e-books, online articles, or streaming media?
- Check the link is correct.
- Clear browser's cache, cookies, and browsing history. You may have to uninstall and reinstall the browser.
- Works best on Chrome and Firefox.
- Publishers may have removed the e-book titles.
- Some e-books have limited user license and it may be in use. Try again later or place a hold if possible.
- Streamed media may have expired.
Physical materials from these collections may NOT be placed on Reserves:
- Hawaiian / Pacific Collections
- Charlot and all special collections
- JABSOM Library
- Periodicals and reference materials
- Inter-Library Loan
- UH Systems Library
Make arrangements directly with these departments and inform students that items must be used at their respective locations.
Can I take out more than one reserve item at a time?
No, except at the discretion of the faculty.
Can I take reserve items out of the library?
Yes, unless it is designated as Library Use Only.
If Hamilton Library is open 24 hours, can I check out reserves whenever I want to?
- All of the closed reserves are located at Hamilton Library Circulation Desk and can only be checked out during business hours.
- Electronic and streaming reserves are always available wherever there is internet access.
How long can I have it?
- The loan period is designated by the faculty and ranges from 2 hours to 7 days.
- Overnight loans for hourly reserve items are possible from 2 hours before the Hamilton Library Circulation Desk closes and at the discretion of the faculty.
Can I re-borrow reserve items?
- Reserve items may be re-borrowed 15 minutes after the item is returned, or immediately if another copy is available. Cannot be re-borrowed less than 15 minutes before closing.
- Reserve items cannot be renewed online.
Can I place a hold or a recall on a reserve item?
No, the system will not allow this.
Where can I return a reserve item?
- At Hamilton Library Circulation Desk and give it to an attendant.
- When the building is closed, please drop it in the outside book drop.
If I'm trying to access an electronic course reserve and I don't know what my UH username and password are, what should I do?
- Your UH username is the first part of your UH email address and your password is the same as when you are logging into e-mail account.
- The password can be reset by an ITS lab attendant in the CLIC computer labs located in Hamilton and Sinclair Libraries.
Are there any restrictions to the streaming media?
- Affiliated UHM users have unlimited access to available streaming media.
- Access with your active UHM user login information.
- Faculty may request a digitization of a physical media item for their class available through Laulima.
- UHM Library or you must own the legally obtained video(s).
- This may only be accepted if it is for a active class.
- Only the students enrolled may access the streaming video.
- Must be directly related to the course study and not for student work outside of class or for extra credit.
Can I request Subtitles or Captions for my digitization request?
- License purchases: captions and subtitles cannot be altered or added due to digital rights restrictions. Subtitles may be available from subscription services.
- Digitized media: Subtitles and captions will be added to videos, when available. For special accommodations, please email avreserv@hawaii.edu.
When will the streaming links be available for my class?
- The links will activate within the first few days of the new semester.
- During the semester we will try to provide the active links as soon as we receive them.
Can a film from a commercial streaming vendors (Netflix, Disney+, etc.) be put on reserves?
- No, these kind of vendors do not offer an educational library license. Which UHM requires per copyright laws.
- If a video is already available from these vendors, we will not digitize the video.