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"The Federal Maritime Commission (FMC) is the independent federal agency responsible for regulating the U.S. international ocean transportation system for the benefit of U.S. exporters, importers, and the U.S. consumer." FMC offers cruise passenger assistance and is the agency to which consumers may complain about cruise ships.
Controlled Carrier List
"Ocean common carriers operating in the U.S./foreign oceanborne trades that are owned or controlled by governments are listed. These controlled carriers are subject to rate review standards to ensure that they do not unfairly use their government-supported positions against their competitors."
Government Documents Librarian